Warranty & Return Policy

Thanks for shopping at EYOYO. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Warranty & Return Policy

Contact us at support02@eyoyofishcam.com
  1. Important Note: 
    Online prices do not include taxes, and buyers are responsible for paying local customs taxes.

    We happily accept returns for unopened products in exchange for EyoyoMall credit. To be eligible, please request a return within 14 days of receiving your order. The item must be unused and in its original packaging. To complete your return, you will need to provide a receipt or proof of purchase. Please be aware that shipping and handling fees are non-refundable.
  2. Warranty Policy
    Every product you buy from EYOYO is guaranteed to meet the highest quality standards and match the descriptions on our website precisely. We meticulously evaluate the factories supplying our products and maintain an in-house quality control team to ensure consistent, top-notch quality. Our orders undergo thorough inspections before being sent to you. You can trust EYOYO just like any reputable Western retailer.

    All warranties start from the date you receive the product. If a product develops a fault during the warranty period due to a quality issue, we will accept a return.  

    12-Month Manufacturer's Repair Warranty: This warranty covers defective items, excluding those damaged or misused after receipt, as well as issues related to logistics. Defective items MUST BE reported and returned within the warranty period, preferably in their original packaging. Please provide your order number and describe the defect. Please note that we do not repair or replace items with an expired warranty.
  3. Are items inspected before they are shipped?
    Yes, we have a dedicated Quality Control team that meticulously examines each item received from suppliers and manufacturers to prevent the dispatch of defective goods to our customers. Items found to be defective during our QC test are promptly returned to the supplier or factory.  
  4. What to Do If Items Arrive Damaged?
    If possible, lodge a complaint with the delivery representative of the courier company before signing for the goods. They will guide you through the complaint procedure.

     If you have already signed for the package, document the damage with photographs and contact the local courier/delivery company to initiate a complaint. Contact Eyoyo immediately, providing your order number and a detailed description, accompanied by images of the damaged item. We will also liaise with the courier company.

    Once the courier company confirms the legitimacy of the case, they will compensate Eyoyo, and we will pass on this compensation to you. Compensation terms vary according to the case and the courier company. 

    In some instances, you may need to return the damaged item to Eyoyo at your expense for a replacement.
  5. What to Do If Products Break After Use?
    In the event of quality issues arising within the warranty period, you are covered. Each product boasts a specific warranty period (if not stated in the product listing, please contact us at support@eyoyomall.com).

    Please provide the following evidence:

    Photos of the original Eyoyo packaging (front and back).
    Photos or videos showcasing the defective item(s). Photos, videos, or screenshots demonstrating the malfunction of the defective item(s).
    Upon confirmation of the issue, we will typically offer a refund or dispatch a replacement. 
    Occasionally, you may need to send the defective item back to us for free repair service or to receive a new replacement. 
    Return shipping fees are the responsibility of the customer, while Eyoyo covers the shipping costs associated with reshipment via air mail.